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    Exchanges and returns

    Are you not satisfied with your order? We are very sorry to hear that, and we would like to know what we can do to make you happy.

    You can return your order within 30 days, and we will ensure that the purchase amount is back in your bank account within 5 working days after receipt of the return shipment.

    Return conditions:

    • Products must be returned in their original condition and with labels and tags.
    • The product must not show any signs of use. 

     

    Returning:

    Send an email to: info@anubisamsterdam.nl

    We recommend providing a return shipment with a Track & Trace code. The sender is always responsible for the shipment. 

    Return steps:
    • Step 1: Fill in the return form.
    • Step 2: Send the items along with the completed return form. Make sure to provide the package with a Track and Trace code.
    • Step 3: Receive the remaining amount in your account. Once we have received your package, Anubis Amsterdam will ensure that the outstanding amount is back in your bank account within 5 working days after receipt.

    NOTE: The return costs are at the buyer's expense. 

     

    Return address:

    When you have purchased a product that you want to return, you may need to send it back to the warehouse in China. Please note that the costs for returning the product are at your own expense. This is because shipping costs from China are often high, and it is not feasible for the seller to cover these costs.

    To return the product, you must contact the seller and request a return address in China. After you have received the return address, you can carefully package the product and send it to the specified address. Make sure to protect the product well during transport and choose a traceable shipping method so you can track when the package is delivered.

    When the product arrives at the warehouse in China, the seller will inspect the product to determine if it is in good condition and meets the return conditions. If these conditions are met, the seller will proceed to refund the purchase amount. Please note that it may take some time before you receive your money back, depending on the processing time of the seller and the bank.

    All in all, returning products to the warehouse in China can be a complicated and costly process. Therefore, it is important to be well informed about the return conditions and the costs involved before making a purchase.

      Info@anubisamsterdam.nl

      (No return address)

      Kraaivenstraat 36-07

      5048 AB Tilburg

       

      +31 630269265

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      guaranteed return
      Are you not completely satisfied with your order? With us, you can easily return your order within 30 days.